Service Technician - Chatham, NY

Location: Chatham, NY
Type of Employment: Full Time

Position Specifics

Department: Service

Reports to:  Service Manager

Supervises: None

Dealer Profile Administration (DPA) Code: Service Technician

Purpose

Independently performs diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment.  May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.

Responsibilities

Performs diagnostics and repairs on John Deere equipment and technology

Mentors Service Technician Trainees and Service Technicians

Conducts or supports customer clinics

Performs diagnostics and repairs in the field as required 

Accountable for billable time and assigned work orders 

Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information

May participate in Service EDUCATE Training programs required for the development of skills and knowledge

Operates and maintains vehicles, tools and equipment required to perform job responsibilities

Maintains a clean work area and performs work in a neat and orderly fashion

Follows all safety rules and regulations in performing work assignments

Maintains current knowledge of John Deere and competitive products         

Experience, Education, Skills and Knowledge 

Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred

Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty

Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment

Experience operating vehicles, tools, and equipment for diagnostic purposes

Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred 

Experience working cooperatively in a team environment

Experience communicating effectively verbally and in writing

Must have an adequate toolset to perform job responsibilities

High School Diploma, GED, or equivalent experience required; Associates degree preferred

Valid driver’s license required; CDL (Commercial Driver’s License) preferred


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