Career Detail

Location: All Locations
Type of Employment: Full Time

Service Technician

Department:  Service
Location: Chatham

Purpose:

Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment.  May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.

Responsibilities:

  • Performs complex diagnostics and repairs on turf equipment and small agricultural products
  • Participates in Service EDUCATE Training programs required for the development of skills and knowledge
  • Performs diagnosis and repair in the field as required
  • Maintains current knowledge of John Deere and competitive products
  • Maintains condition of vehicles, inventory, tools and equipment
  • Maintains a clean work area and performs work in a neat and orderly fashion
  • Follows all safety rules and regulations in performing work assignments
  • Completes all reports and forms required in conjunction with work assignments
  • Accounts for all time and material used in performing assigned duties

Experience, Education, Skills and Knowledge:

  • 5+ years of experience performing service repairs
  • Ability to perform complex repairs and maintenance using special tools and equipment following Technical Manual procedures on the machines of the Technician’s specialty
  • Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
  • Excellent skills in operating vehicles and equipment used for diagnostic purposes
  • Ability to use Service Advisor and basic computer functions
  • Ability to lift at least 75 lbs. repeatedly
  • High School Diploma or equivalent experience required; Associates degree preferred
  • Valid driver’s license required; and fork lift license preferred

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